Privacy Policy

Last updated: [8th December 2025] 

This Privacy Policy describes how My Crazy Golf (“we”, “us”, “our”) collects, uses and protects your personal information when you visit www.mycrazygolf.co.uk, make a booking, communicate with us, or use any of our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Business Name: My Crazy Golf
Address: 49 Branksome Hill Road, Poole, BH4 9LF
Email: keith@mycrazygolf.co.uk
Data Protection Officer: Keith Poynton

We are the data controller responsible for your personal information.

We collect and process the following types of personal data:

• Name
• Email address
• Phone number
• Postal address
• Payment-related details (processed securely via third-party providers—see Section 4)
• Booking or reservation information
• Reviews, comments, photos, or other content you choose to submit
   

When you visit our website, we automatically collect:

• IP address
• Device and browser information
• Usage data (pages visited, time on site, interactions)
• Cookies and tracking data (see Section 5)
   

Payment details are not stored on our servers. They are processed securely through:

• PayPa 
• Square
• Bank transfer providers
   

We use personal data for the following purposes:

• To provide and manage bookings and services
• To process payments and send confirmations
• To respond to inquiries and customer support requests
• To maintain and improve our website and services
• For safety, security and fraud-prevention
• To comply with legal obligations
   

We do not sell your data.

We share data only with trusted providers necessary to operate our services:

• Google Analytics
  Used to analyse website usage and improve performance.
   

• PayPal
• Square
• Bank Transfer providers
  These services process payments securely on our behalf.
   

• GoDaddy
  Provides website hosting, email services, and technical infrastructure.
   

These third parties may process your data in accordance with their own privacy policies.

We use cookies to:

• Enable core website functionality (essential cookies)
• Analyse site usage (analytics cookies)
• Improve user experience
• Manage your cookie preferences
   

A cookie banner is displayed on your first visit. You may accept, reject, or manage preferences at any time.

For full details of the cookies we use, please see our Cookie Policy (can be drafted separately if needed).

We process your data under the following UK GDPR legal bases:

• Contract: To provide the services you request (e.g., bookings, enquiries).
• Legal Obligation: For record-keeping, fraud prevention, tax, and accounting.
• Legitimate Interests: Improving our website, securing systems, preventing misuse 
• Consent: For analytics cookies and user-submitted content.
   

You have the following rights:

• Right of access – Request a copy of your data.
• Right to rectification – Correct inaccurate information.
• Right to erasure – Request deletion of your data.
• Right to restrict processing – Limit how your data is used.
• Right to object – Object to certain uses of your data.
• Right to data portability – Request data in a transferable format.
• Right to withdraw consent – At any time for optional processing.
   

To exercise your rights, email keith@mycrazygolf.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

We retain your personal information only as long as necessary for the purposes outlined in this privacy policy.

Standard retention period:

• Booking data, payment confirmations, and customer communications: 6 years, in line with UK tax and accounting regulations.
   

After this period, data is securely deleted or anonymised.

Our website is accessible to all ages, but we do not knowingly collect personal data from children without parental consent.

If you believe a child has provided personal information, please contact us.

We take data protection seriously and implement appropriate technical and organisational measures, including:

• Secure hosting and encrypted connections (SSL)
• Access controls
• Data minimisation
• Staff confidentiality practices
• Regular security monitoring
   

However, no system is 100% secure; users share information at their own risk.

Some third-party providers (e.g., Google) may store or process data outside the UK.
Transfers are safeguarded using:

• UK adequacy decisions, and/or
• Standard Contractual Clauses (SCCs), plus required safeguards.
   

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest changes. Continued use of our website indicates acceptance of any updates.

If you have questions or wish to exercise your rights, contact:

My Crazy Golf
49 Branksome Hill Road, Poole, BH4 9LF
Email: keith@mycrazygolf.co.uk
Attention: Data Protection Officer – Keith Poynton